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Frequently asked questions

Does Giacom support ASP, ASP.net, PHP, CGI and Frontpage?
Yes

What type of database is supported?
Microsoft Access

What kind of connection does Giacom have to the Internet?
Giacom operates a load balanced network, providing a 100% network SLA guarantee

What technical support does Giacom offer?
Giacom provides a ticketing service from within myGiacom control panel, which you can raise any questions with the technical support team.

Can I securely accept credit card payments on my website?
Yes - We provide access to our secure server, https://secure.giacom.com/yourwebsite. You simply have to click the SSL request option within myGiacom

How do I accept secure payments on my website?
The easiest way to accept payments is post form data (credit card details) using a form, setup on your website in which your customers enter their details to a payment gateway such as Paypal or Worldpay.

Do you provide a payment gateway solution?
No - however we recommend Worldpay's solution, http://www.worldpay.co.uk

I have a domain name hosted elsewhere. How do I set this up for my webspace with Giacom?
Simply request your domain provider to point the DNS records to the following;

NS1.GIACOM.NET
NS2.GIACOM.NET

How do I setup Frontpage extensions?
Log in to myGiacom control panel, http://www.my.giacom.com and add Frontpage Extensions using the main menu link

Can I access statistical information about my website's visitors?
Yes - We provide a full statistical portal, with graphical data regarding your visitors.

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