| Customer and technical support is the backbone of the
service we provide to you. At all times we aim to be
impartial, informative, straightforward and honest -
that's what our customers want, and that's what we hope
they get - at all times. Please call our technical support
team and we'll be happy to give any pre-sales technical
advice you need - 0800 542 7500. |
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"We are extremely
pleased with the end product and particularly
pleased with the responsive and friendly support."
Simon Withers
Moerae Limited
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“Giacom's
personal customer service is augmented by
user-friendly online help facilities supported
by direct help lines.”
Mark Spendlove
Dialogue Group
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| As the customer, we know it can be hard
to know where you're server might eventually be hosted.
Many 'low-end' server hosting companies base their servers
in the US or Germany, far away from your customers.
Giacom's datacentre is UK-based with fast local
and triangulated connections to the Internet, meaning
faster response times, and better rankings within
search engines. Also, we only use our own racks,
providing us with the ability to offer increased
levels of service not found elsewhere.
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| As you may discover, not all dedicated
servers are the same. Here at Giacom, we use the latest
technology to bring you the highest value-verses-performance
systems. Each server is built in-house by our technicians
using leading brand components such as Intel, Maxtor
and Microsoft to maximise server reliability. |
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| When
using a dedicated server, you need to be sure the
company you host with adheres to local licensing
laws and that the software pre-loaded onto the
server is legal and compliant. Giacom is a full
member of FAST - the Federation Against Software
Theft - ensuring the
software pre-loaded onto your dedicated server
is correctly and legally licensed in the UK, giving
you peace-of-mind, assurance and compliance with
your own company's policy. |
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| Giacom provides a comprehensive yet
simple billing system providing you with access to the
invoices we issue you online, at any time. You can be
notified when a new invoice is ready to view and at a
glance see when your payments are scheduled in the future.
And, of course, if you need to speak to us regarding
a billing issue, we're always on-hand to help. |
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Setting
us apart is our unique telephone training programme
for all new account holders. We will spend up
to an hour helping you get to grips with your
new server.
The training includes 2003 Server desktop
familiarity, how to set-up a web site, how
to set-up a mailbox and how to operate the
hardware firewall, plus any other points you
need to cover. From there on, our technical
support technicians are always on-hand to further
help you should you need it.
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